All Speakers Speaker Laura Reyes Position: Senior Solutions Engineer Company: Freshworks Senior Solution Engineer passionate about technology trends and helps companies understand their problems and solve them with technological solutions. Sessions Wed 12 Jun 17:30 - 17:45 Blue Innovation Theatre All type of tickets Freshworks – ITSM + IA: optimizar la eficacia de sus agentes y la gestión de sus servicios informáticos Thu 13 Jun 11:30 - 11:45 Blue Innovation Theatre All type of tickets NexTReT – Revoluciona el futuro de ITSM: maximiza la eficiencia y alcanza la excelencia en el servicio