All Speakers Speaker Federica d’Ambra Position: Account Manager Company: Nextret I am a joyful, dynamic, positive and humble person, capable of always improving herself to achieve her objective. I am an experienced export sales and account manager in automotive and tech sector (B2B/B2C), specialising in the international trade. I’m also capable to manage a team, solving their problems and trying to be an empathic leader doing my best so that they feel comfortable. Sessions Wed 12 Jun 17:30 - 17:45 Blue Innovation Theatre All type of tickets Freshworks – ITSM + IA: optimizar la eficacia de sus agentes y la gestión de sus servicios informáticos Thu 13 Jun 11:30 - 11:45 Blue Innovation Theatre All type of tickets NexTReT – Revoluciona el futuro de ITSM: maximiza la eficiencia y alcanza la excelencia en el servicio