Back to agenda Artificial Intelligence The future of customer experience: How AI is changing the game Thu 12 Jun | 11:00 - 11:30 Auditorium 3 Premium VIP Pass Language: Simultaneus translation Let’s dive into how artificial intelligence is revolutionizing customer experience across industries. From personalized interactions to predictive analytics, AI is reshaping how brands engage with their customers. Join us as we explore the future of CX, the opportunities AI brings, and how businesses can leverage this technology to stay ahead in an increasingly competitive market. Speakers Nanes Martínez Arroyo Directora General Asociación DEC Federico López Esquibel Head of AI VoiceMOD Moderators Rosa Aldana Guarnido Socia y CoFundadora Foro IA