All Speakers Speaker Cristina Cartes Andres Position: Public Policy Manager Company: Amazon Cristina Cartes Andrés is Public Policy Manager at Amazon Spain, focusing on consumer rights, industrial property, product safety, and trade policies. She leads EU anti-counterfeiting policies and has 13+ years in public affairs. Previously worked at the European Commission, Adigital, and FTI Consulting. Holds degrees from Carlos III University and College of Europe. Completed studies at Stanford’s Center for Global Affairs. Born in Oviedo. Sessions Wed 11 Jun 10:40 - 11:20 Retail Tech Fest Auditorium All type of tickets Retail Tech Fest Beyond the Bot: Intelligent Virtual Assistants and the Future of Customer Service