Back to agenda Retail Tech Fest Beyond the Bot: Intelligent Virtual Assistants and the Future of Customer Service Wed 11 Jun | 10:40 - 11:20 Retail Tech Fest Auditorium All type of tickets Language: Simultaneus translation Speakers Cristina Cartes Andres Public Policy Manager Amazon Lucía Martínez Álvarez CIO AR Hotels and Resorts Moderators Gerardo Casas Fernández Former-Head of Ecommerce ToysRus