The first stage of Digital Transformation is focused on the front office and interactions with clients. But we need to go further, in HR we need to understand that an optimal back office experience is fundamental. A positive employee experience has a direct impact on enhancing the customer experience.

Smarter Workspaces enable people to work in different ways, but new technology alone is not enough. It’s time to redefine HR processes and employee performance as we evolve towards a digital and collaborative culture, providing flexible solutions for teams and individuals who are motivated and empowered to make better decisions.