By joining us during this session, you will discover how The Zendesk Customer Experience Trends Report looks at what businesses are actually doing in the Customer Experience area. With over 45,000 businesses using Zendesk over 140 countries, Zendesk Benchmark highlights the top trends in customer support, helping teams understand how they are performing against their peers, and how to improve their customer experience. Chams Ejjaouani, will go through the top 5 tendencies Zendesk observe in 2019.